Shipping policy

At Firdouse Heena, we want your henna products to reach you quickly and in good shape. Here is how shipping works.

Important notes

• If an acrylic-based product arrives damaged, we give a coupon worth half the product's value, valid on your next purchase.
• Minor leakage or small transit damage is not eligible for a refund or replacement, even though we pack every parcel carefully.
• To claim any damage, you must share one continuous, uncut video of the parcel being opened, starting from the sealed package. Partial or edited videos cannot be accepted.
• If you want a replacement, you send the product back at your own cost. If the mistake was ours, we cover the return shipping and send the replacement free. You can also visit our studio for a free exchange.
• We do not give cash refunds. Approved claims are settled as coupons for a future order.
• In some remote or interior areas the courier may not deliver to the door, and you may need to collect the parcel from a nearby pickup point.
• Please double-check your address, PIN code and phone number before paying. We cannot take responsibility for orders sent to wrong details.

Processing time

Orders are packed and dispatched within 2–4 business days of payment confirmation. Henna cones are made fresh to order, which may add 1–2 days during peak season. If an item is out of stock or something else delays your order, we will let you know the new date.

Delivery time

Estimated delivery is 3–8 business days after dispatch, depending on your location in India. Remote PIN codes may take longer.

Charges

Shipping starts at ₹90 and is calculated per kg based on your delivery location and the total weight of your order:

• ₹90/kg within Karnataka
• ₹100/kg for South India (Tamil Nadu, Andhra Pradesh, Telangana, Kerala, Puducherry)
• ₹138/kg for Hyderabad & Secunderabad
• ₹130/kg for the rest of India
• ₹180/kg for remote/Northeast regions, Jammu & Kashmir, Ladakh and the Islands

There is no free-shipping threshold. Prepaid only (UPI, cards, netbanking, wallets) — we do not offer cash on delivery. The exact shipping charge is shown at checkout before payment, based on the address you enter.

Coverage

We currently deliver across India.

Tracking

A tracking link is shared by WhatsApp or email once your order ships, via India Post or a courier partner such as Delhivery. If your parcel has not arrived within the promised time, please contact us and we will follow up with the courier.

Packaging

Every order is wrapped in bubble wrap and placed in a sturdy box so cones, kits and bottles travel safely.

Delays

We are not responsible for courier delays caused by weather, strikes or incorrect addresses. Please enter a complete address and reachable phone number.

Need help?

Questions about your delivery? Reach us by phone, WhatsApp or email using the details on our contact page, and we will be glad to help.

Last updated: 14 October 2026